3.3 Cookies Policy

In compliance with Law 34/2002, of July 11, on Information Society Services and Electronic Commerce, we inform the User of the use of cookies on the "Mallorcabike Sportswear" website.

A cookie is a file that is downloaded to the User's computer or device (smartphone, tablet, connected television….) When accessing certain web pages. Cookies allow, among other things, to collect statistical information, facilitate certain technical functionalities, store and retrieve information about the browsing habits or preferences of a User or their equipment and, depending on the information they contain and the way they use your equipment, can be used to recognize the User, remember aspects of the User such as their language, country, browser, etc. In case of not wanting to receive cookies, the User can configure their browser to erase them from their computer's hard drive, block them or notify them if they are installed. To continue without changes to the cookie settings, simply continue browsing the website.

The following cookies are used on this website:

 

Name of the cookie

Description / Purpose

Guy

Expiration

PHPSESSID

This cookie is used by the PHP encryption language to allow SESSION variables to be saved on the web server. These cookies are essential for the functioning of the web

Technique

Session

PrestaShop

This cookie is used by the PHP encryption language to allow SESSION variables to be saved on the web server. This cookie is essential for the operation of the web

Technique

Session

_fbp

This cookie is used by Facebook to offer a series of advertising products, such as real-time offers from third-party advertisers.

Analytics, third-party

3 months

__atuvs, __atuvc

These cookies establish the social bookmarks of Facebook, Twitter and Google + to share content

Analytics, third-party

__atuvs: 30 minutes

__atuvc: 2 years

cookielaw_module

Cookie used to remember the acceptance of the cookie policy by the user.

Technique

Persistent

_ga, _gat, _gid

Google Analytics cookies. Statistical reports on how users find the website and how they use it: pages visited, length of stay, type of browser ...

_ga and _gid: They are used to distinguish users.

_gat: It is used to limit the percentage of requests

More information

Analytics, third-party

_ga: 2 years

_gid: 24 hours

_gat: 10 minutes

 

Other cookies

On some page of the Website, embedded or invoked content may be displayed through which third-party cookies may be installed. For example, Addthis cookies. When these contents are included on the Website, it is intended that the sole purpose of these cookies is technical. The third parties that provide the content may decide to change the purpose of these cookies, so these pages are reviewed from time to time.


Cookie settings

The User can allow, block or delete the cookies installed on their computer by configuring their browser options. You can find information on how to do it, in relation to the most common browsers, in the links below:

-For Internet Explorer ™ -For Safari ™ -For Chrome ™ -For Firefox ™ -For Opera ™ -For Edge


Acceptance of cookies

When you access this website for the first time, you will see a window where the use of cookies is reported and where you can consult this "Cookie Policy". You can change the cookie settings at any time, configuring the browser to accept, or not, the cookies you receive or for the browser to notify you when a server wants to save a cookie. We inform you that, in the case of blocking or not accepting the installation of cookies, it is possible that certain services are not available without the use of these or that you cannot access certain services or take full advantage of everything that our website offers .

"Mallorcabike Sportswear" thanks you for consenting to the acceptance of cookies, this helps us to obtain more precise data that allows us to improve the content and design of our web pages to adapt them to your preferences.



3.4 Conditions of Sale and Contract

These Contract Conditions regulate the use of the online store www.mallorcabike.es , for which Llorenç Perellò Perellò is legally responsible, hereinafter, Mallorcabike Sportswear. These Conditions will be accepted by the parties without reservation, and may be modified at any time and without prior notice, so it will be the responsibility of the User to read them each time they make a purchase, since the conditions in force at the time of conclusion of the contract will be those that are applicable.


Applicable regulations

This electronic contract is concluded under Spanish regulations and specifically under the legal regime imposed by Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce (LSSICE) and by Law 03 / 2014, of March 27, General for the Defense of Consumers and Users (LGDCU) .

The electronic contract will not be filed by a third party and the language for its conclusion is Spanish. These general conditions may be stored and reproduced at any time by the user who makes a purchase through the options of his internet browser, and must be accepted before proceeding to pay the order.


User Account and Error Correction

To be able to make online purchases in this store, you can register by creating a "User Account", or make a quick purchase without registration (as a guest user).

If you make the purchase as a guest, the personal data will not be stored on the web, nor can the order history be checked. Personal data will be kept solely for the management and delivery of the requested products.

If you decide to register, you will receive an email confirming that the process has been carried out successfully and a reminder of your access data. From the account you will be able to make purchases, check the order history, change the password, modify the personal data, modify the shipping and billing addresses, make comments, and other procedures or procedures related to your purchases.

In addition, at any time, you will be able to access your private account to check personal information and addresses and, if necessary, correct any errors that may have existed when entering the data or update them. Shipping and billing addresses may also be corrected or updated throughout the purchase process.

You can unsubscribe at any time, by sending an email, from the address you want to unsubscribe, to the address orders@mallorcabike.es , which will lead to the cancellation of your personal data.

In any case, the creation and cancellation of a user account will be governed by the provisions of the Privacy Policy.


Purchasing process

Buying at Mallorcabike Sportswear is easy and simple, you just have to follow the following steps:

1º.- Select the products you wish to purchase from among those offered by Mallorcabike Sportswear . By clicking on each product, you access its file, which includes a detailed description with the information, main characteristics and price. If you need more information, do not hesitate to ask us. NOTE: In the case of product sheets with a photograph, the products may suffer slight variations in color or texture with respect to the photograph that appears on the web, due to different factors, for example, the resolution of your monitor. However, we will do our best to ensure that the images are as true to life as possible.

2º.- Once you have selected the product / s you want to buy, you must press the button "Add to cart", the product being incorporated into your shopping cart. If you wish, you can continue adding more products to the cart, or proceed directly to the payment.

3º.- Once the selection of products has been completed, a summary will appear identifying the item (s) selected. Finally, to continue with your order, you must press the button "Pass by cashier".

4º.- As we have indicated in previous sections, at the end of your purchase, you have the option of doing so by registering, or making a quick purchase without registration (as a guest user). When registering, you must indicate your contact information and address, and in your next purchases you will not have to enter your information again.

5º.- Finally, you must accept these Conditions of Sale and choose the means of payment for your order from among those offered by Mallorcabike Sportswear (see next section).

6th.- Once the purchase process is finished, we will send you an email detailing the details of the purchase, as well as proof of purchase or invoice. If you do not receive this email within 24 hours, or if you notice any error in the data entered, please contact us by any of the following means:

Calling 679 583 013
Notifying it in the "Contact" section of this website
By writing to the email address orders@mallorcabike.es

You can request a paper invoice by contacting us, within 15 days after purchase, and we will send it to you without any additional cost.


Payment Methods

Mallorcabike Sportswear has various payment methods to facilitate your purchase:

·          Credit or debit card

· 'Times New Roman'; "> PayPal

Next, we specify the conditions for each of these forms of payment.

à Credit or debit card

Payment by credit or debit card is made through La Caixa's secure payment gateway. By means of this payment method, Mallorcabike Sportswear never collects or manipulates any data from the client regarding their card number. All data is processed directly by La Caixa, so that Mallorcabike Sportswear can always offer the highest security, transparency and confidentiality in the transaction.

The cards currently supported by the payment gateway are Visa, Mastercard and Maestro, in addition to those belonging to the 4B, Red 6000 and Servired networks. If you have any questions, contact us and we will assist you to clarify any concerns.

à Paypal

Make the payment with your PayPal account. Through this payment method, Mallorcabike Sportswear never collects or manipulates any bank data. All data is processed directly by Paypal, so that Mallorcabike Sportswear can always offer the greatest transparency, security and confidentiality in the transaction.

Send conditions

Shipments will be made to:

l0 level1 lfo2; "> ·          Peninsular Spain

·          Balearic Islands

·          Canary Islands

·          Ceuta and melilla

·          Any country in the European Community.

The shipment will be made by the express courier company SendCloud . The delivery time to your home will be 24 to 72 hours (business hours) depending on the destination population.

The postage will be free on orders over € 40 Peninsula . In the rest of the cases, the price of the postage will be:

·          Peninsula: € 2.95

·          Balearic Islands: € 2.95

·          Canary Islands, Ceuta and Melilla: € 5.95

·          European Community: € 5.95

The courier company usually delivers during business hours, so if you have any time preference for delivery, you can indicate it in the order comment and we will try to comply (to the extent of the route and schedule possibilities of the delivery company). transportation).


Delivery times

The delivery time is shown during the purchase process, and implies your acceptance of it. If a specific date is not indicated, the LGDCU will be attended to, which indicates that the maximum delivery period will be 30 calendar days from the conclusion of the contract.

In the event of non-compliance with delivery times, you must indicate an additional period appropriate to the circumstances that caused the initial delay. In the event that we are unable to deliver the property within that additional period, you may terminate the contract.

The previous paragraph will not apply if the delivery period is essential in view of all the circumstances that concur in the conclusion of the contract or when you have informed us, before the purchase, that delivery before a certain date is essential. or on a certain date. In such cases, you can terminate the contract immediately.

In any case, if the contract is terminated, the amounts paid will be reimbursed in full.

In some cases and depending on the availability of the product, a stock break (lack of stock) may occur. Our staff will contact you to give you a solution and to inform you of the delivery time once the selected product is available.

IMPORTANT: In general, we are not responsible for the breach or delay of obligations that are due to causes beyond our control, such as force majeure (confinement due to a state of alarm, for example), natural disasters, strikes, accidents, etc. . Should an incident arise, we will contact you to solve the incident.


Prices, taxes, fees and duties

The prices are expressed in Euros. Mallorcabike Sportswear is not obliged to supply products (even if the Shipping Confirmation has been sent) if the error in the price is obvious and unambiguous and could have been reasonably recognized by the customer as an incorrect price.

The prices of Mallorcabike Sportswear products may vary, but (except in what is established above) possible changes will not affect orders with respect to which a Shipping Confirmation has already been sent.

The following taxes will apply to articles on our website:

·          The RRP of the articles with a shipping address to the Peninsula and the Balearic Islands includes VAT in any case.

·          The RRP of the articles with a shipping address to other EU countries, and the buyer being a natural person (individual) includes the VAT of the country of origin.

·          The RRP of the articles with a shipping address to other EU countries, and the buyer being a company or professional, does NOT include VAT as long as it is registered in the Register of Intra-Community Operators (in which case they will have to provide us with the Code Valid Tax Identification). In case of not being registered as OI, the RRP will include the VAT corresponding to the country of origin.

· 'Times New Roman'; "> The RRP of items with a shipping address to the Canary Islands or Ceuta and Melilla and, in general, any non-EU country, does NOT include VAT, since the operation is treated as an export. The price indicated on each item is its final price for shipments to these destinations. Mallorcabike Sportswear will not be responsible for the DUA or import expenses and taxes (ISPI, IGIC), fees or duties generated at the destination customs, if applicable.


Returns

At Mallorcabike Sportswear we wish you satisfaction with your order. Therefore, we provide you with several methods to return an item that may not meet your needs or expectations. Possible cases of return or withdrawal:

A. The product is wrong, has a defect or has been damaged during transport:

We pay close attention to ensuring that all our items and shipments are in perfect condition. Yes, even so, you will receive an erroneous or defective item, contact us immediately through orders@mallorcabike.es or by calling us at 679 583 013. Before opening the product, check that the packaging matches the one requested: color , measure, finish, etc. In case of any anomaly, also make a claim as soon as possible.

When the product has been damaged during transport, it is essential that you notify us and, if possible, note the incident on the carrier's delivery note.

Products must be returned in such a way that they are protected, including them inside a protective box or bag. Mallorcabike Sportswear offers the buyer a transport company for the removal of the merchandise, completely free of charge . If you want to return the merchandise with a transport company other than the one proposed by Mallorcabike Sportswear , and the selected transport company offers higher rates, you will have to assume the difference in the cost of transport.

B. Withdrawal:

We don't want you to keep anything you don't like, so you can return an item if it doesn't meet your expectations. Therefore, in accordance with the provisions of the LGDCU, and provided that you are a buyer of an item for private use, you have the Right of Withdrawal, by virtue of which you can return the product, provided that it is not a digital product of which download has started.

The exercise of this right of withdrawal will have to be carried out within a maximum period of FOURTEEN (14) calendar days from receipt. You must notify us, through the email orders@mallorcabike.es , your decision to withdraw from the purchase made (you can use the following withdrawal form, if you wish). [ATTACH FORM OF WITHDRAWAL AT THE END OF THIS DOCUMENT]

In order to exercise this right, the product must be in perfect condition and keep the original packaging, as well as all the parts. In the event that the products do not arrive in perfect condition, Mallorcabike Sportswear reserves the right to pay a lower amount for the return, a circumstance that will be notified to you.

The refund of the purchase amount will be made once the status of the merchandise has been verified, through the same means of payment used in the purchase and, in any case, before 14 calendar days have elapsed from the reliable receipt of the withdrawal request, as long as Mallorcabike Sportswear manages the collection of the item. In the event that you return the item through a transport company of your choice, the period of 14 days will begin to count as soon as Mallorcabike Sportswear has effective knowledge of the shipment of the merchandise or, failing that, from the receipt of the same. .

The return costs derived from the exercise of the right of withdrawal, will be paid by the buyer.

C. If you have not received the order yet:

If you have not yet received the order and want to cancel or modify it, You just have to inform us of the changes you want to make, without this involving any cost in case your order has not yet been processed.

Contact for Returns:

* Telephone: 679 583 013
* Notification through this website in the "Contact" section
* Email: orders@mallorcabike.es

All product returns, along with their original protected packaging, should be addressed to the following address: Carrer Conillera Nº2,2 F - 07458, Can Picafort, Islas Baleares


Guarantee

Except for those that, by their nature, are excluded from the consumer goods warranty regulations, all our products are guaranteed nationwide against manufacturing defects for two years from the date of purchase (or delivery date , if it is later), or one year in case the article is not new.

We will respond to the lack of conformity, of which the buyer must inform us within two months of becoming aware of it.

If the defect or lack of conformity arises in the first 6 months from the delivery of the item, whether it is a new product or second-hand, it is presumed that the defect or lack of conformity already existed when the product was invoiced. (or delivered, if it is at a later time), that is, that there is a defect of origin or manufacturing of the product, unless we can demonstrate that the defect or lack of conformity is not of origin but is due, for example, to a bad use or maintenance given by the buyer.

On the other hand, if the defect or lack of conformity arises after the first 6 months and up to 2 years, the presumption that the defect comes from the factory does not exist.

In the event of a defective product, we may proceed, as appropriate, to the repair, replacement, price reduction or termination of the contract, procedures that will be totally free for the buyer (including transport costs, if any).

Therefore, defects and damage caused by external events are excluded from the guarantee, accidents, use not in accordance with our instructions or those of the manufacturer (incorrect use) or habitual wear and tear. Also, products modified or repaired by the client or any other person not authorized by Mallorcabike Sportswear , as well as products that are the subject of a specific contract. In these cases, the consumer must take charge of its repair.

By regulation, and unless proven otherwise, it will be understood that the products are in accordance with the contract as long as they meet all the requirements expressed below:

a) They conform to the description made and possess the qualities of the product that we have presented to the consumer and user in the form of a sample or model.

b) Are suitable for the uses to which similar products are ordinarily destined.

c) Present the usual quality and performance of a product of the same type that the consumer and user can reasonably expect, taking into account the nature of the product.


Conflict resolution

As required by the new European regulations, we inform users of the existence of a European dispute resolution platform for online contracting. Thus, for the resolution of consumer disputes (in accordance with Art. 14.1 of Regulation (EU) 524/2013), the European Commission provides an online dispute resolution platform that is available at the following link: https : //webgate.ec.europa.eu/odr/main/? event = main.home.show & lng = ES


 

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